Privacy Policy

Last Updated: October 2023

At SOHO Shop, we believe that your privacy deserves the same careful attention and luxury treatment as our intimate apparel collections. Just as we craft each piece with precision and care, we handle your personal information with the highest standards of security and respect.

Our Commitment to You

Your trust is the foundation of our relationship. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit thehoneylovebras.com or make a purchase from our Australian studio.

Information We Collect

To provide you with our signature seamless shopping experience, we collect information that helps us serve you better:

• Personal Details: Name, email address, shipping address, and contact information when you place an order or create an account
• Payment Information: Credit/debit card details processed through our secure payment gateways (we do not store full card numbers)
• Preferences: Size preferences, product interests, and shopping behaviour to enhance your experience
• Technical Data: IP address, browser type, device information, and browsing patterns

How We Use Your Information

Your information helps us create the luxurious, personalized experience you expect from SOHO Shop:

• Process your orders and arrange worldwide shipping from our Campbell studio
• Provide customer care and respond to your inquiries
• Send order confirmations, shipping updates, and service messages
• Personalize your shopping experience with product recommendations
• Improve our website, products, and services
• Prevent fraud and ensure transaction security

Information Sharing and Disclosure

We treat your privacy with the discretion our luxury brand represents. We share your information only when necessary:

• Service Providers: Trusted partners who help with payment processing, shipping, and website operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger or sale of our business

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

Your security is our priority, reflected in our sophisticated protection measures:

• Secure Storage: Data stored on encrypted servers with limited access
• Payment Security: Industry-standard SSL encryption for all transactions
• PCI Compliance: Adherence to Payment Card Industry Data Security Standards
• International Transfers: Secure data handling for our global clientele

Your Rights and Choices

You have control over your personal information, including the right to:

• Access and review the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Opt-out of marketing communications at any time
• Object to certain processing activities

Cookies and Tracking Technologies

Like the perfect fit of our lingerie, we use technology to ensure your online experience fits your preferences:

• Essential Cookies: Required for website functionality and secure shopping
• Analytical Cookies: Help us understand how customers use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant products and offers

You can manage your cookie preferences through your browser settings.

International Data Transfers

As we serve customers worldwide from our Australian base, your information may be transferred internationally. We ensure all transfers comply with applicable privacy laws and maintain the same level of protection we promise all our customers.

Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect information from children under 16. If you believe a child has provided us with personal information, please contact us immediately.

Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

Thank you for trusting SOHO Shop with your intimate apparel needs and your personal information. We value both with equal importance.