Welcome to SOHO Shop’s FAQ page. We’ve compiled answers to the most common questions about our luxury intimate apparel, delivery, returns and more. If you can’t find what you’re looking for, our customer care team is always ready to assist.

Product Information

What types of intimate apparel do you offer?
Our collection includes carefully crafted bras, briefs, camisoles & slips, lingerie & bra accessories, shapewear, and sleepwear & robes. Each piece is designed to provide exceptional comfort and confidence.
How do I determine my correct size?
We recommend consulting our detailed sizing guide available on each product page. Our pieces are designed with precision to ensure the perfect fit when you select your usual size. If you need personalized fitting advice, please contact our customer care team.
Are your products suitable for sensitive skin?
Yes, we meticulously select fabrics that are gentle on skin while providing the comfort and luxury you expect from SOHO Shop. Our materials are chosen for both their quality and skin-friendly properties.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience on future visits.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to assist you.

Delivery & Shipping

What are your shipping options?
We offer two shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch.
Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after dispatch.
How long does order processing take?
Our team spends 1-2 business days carefully preparing your order. This includes quality checking each item, specialty packaging to protect delicate fabrics, and personalized order verification before dispatch.
Do you ship internationally?
Yes, we proudly serve customers worldwide from our Campbell, Australia studio. However, delivery to some Asian countries and select remote areas may not be available. If you have questions about delivery to your specific location, please contact our customer care team.
How can I track my order?
Once your order leaves our studio, you’ll receive a shipping confirmation email with tracking information. This allows you to follow your package’s journey and anticipate its arrival.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your SOHO pieces. You may return unworn items in their original packaging within 15 days of receipt for a refund or exchange.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order details. We’ll guide you through the simple return process.
Are there any items that cannot be returned?
For hygiene reasons, intimate apparel must be unworn and in original packaging with all tags attached to be eligible for return.

Care & Quality

How should I care for my SOHO intimate apparel?
Each product comes with specific care instructions to ensure longevity. Generally, we recommend hand washing in cool water with mild detergent and laying flat to dry to maintain the quality and shape of your pieces.
What makes SOHO products different?
Our intimate apparel is meticulously crafted with attention to detail, premium materials, and designs focused on both comfort and confidence. From our signature protective packaging to the quality of every stitch, we ensure a luxury experience from selection to delivery.

Still have questions? Our customer care team is here to ensure your SOHO experience is as comfortable as our lingerie.

Email us at: [email protected]

We’re committed to making your SOHO journey as seamless and comfortable as the pieces you’ll discover in our collections.